Refund Policy

1. General Policy

At Loccle, we strive to ensure our customers are satisfied with our tunneling and hosting services. However, due to the nature of digital infrastructure and resource allocation, our refund policy is strictly defined below.

2. Eligibility for Refund

We offer a full or partial refund within the first 7 days of your initial purchase if you experience major technical issues that prevent you from using the core features of the Service, and our support team is unable to resolve the issue.

3. Non-Refundable Cases

We do not issue refunds under the following circumstances:

• You have exceeded your plan's bandwidth or domain limits.
• Your account was suspended or terminated due to a violation of our Terms of Service (e.g., hosting malicious content).
• You changed your mind after the 7-day initial purchase period.
• Subscription renewals (unless you requested cancellation before the renewal date but were still charged).

4. Cancellation

You can cancel your subscription at any time from your account dashboard. Cancellation will stop future automated billing, but you will retain access to the Service until the end of your current billing cycle. Cancelling a subscription does not automatically grant a refund for the remaining time in the cycle.

5. How to Request a Refund

To request a refund within the eligible period, please contact our support team at support@loccle.com with your account details and the reason for the request. We will review your case and process eligible refunds within 5-10 business days.

6. Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.